Our Team

Tracie

Office Manager

  • What is the weirdest thing you have ever eaten? I’m not experimental with food.
  • What are the things you’d spend with a billion dollars? First, paying off any debt, investing for the future, then travelling.
  • What makes your day better? Talking to my family makes my day better.
  • Why do you love your job? I enjoy the relationships that I’ve made with our patients and their families. Plus, I work for a great guy who treats us well! That makes coming to work enjoyable.

Shelly

Insurance Coordinator

38 years in the industry, 18 years with OSSTL

  • What is the weirdest thing you have ever eaten? Frog legs.
  • What are the things you’d spend with a billion dollars? SO. MANY. THINGS. For every $100,000 I spend for me and my family, I would match that amount for a charitable cause, choosing different ones each time.
  • What makes your day better? Smiles and a positive attitude from myself and everyone around me makes my day go better….and coffee!!
  • Why do you love your job? I love my job because improving people’s teeth, bite and smile can change lives!

Katy

Orthodontic Assistant

  • What is the weirdest thing you have ever eaten? I’m not experimental with food. The weirdest thing I have ever eaten was fresh eel in Japan.
  • What are the things you’d spend with a billion dollars? If I had a billion I would open a Dog/Cat rescue to save as many sweet angles as possible.
  • What makes your day better? My day is always better anytime I get to see and get to spend time w/my nieces and nephews. My fur babies always put a smile on my face too!! They are all my WORLD!!!!
  • Why do you love your job? I love my job for many reasons, seeing the patients grow up and change right before our eyes, and I love how much positive confidence that a straight beautiful smile brings our patients. I have been doing this so long that I love seeing former patients bringing their children in for their treatment.

 

 

Jessica

Orthodontic Assistant

  • What is the weirdest thing you have ever eaten? The weirdest thing I have ever eaten has been Shark bites, I’m a picky eater so I don’t eat many weird foods.
  • What are the things you’d spend with a billion dollars? If I had a billion dollars, I would travel, to a beach house on the beach and a cabin in the mountains, and more traveling.
  • What makes your day better? My day is better when I get to spend time with my four beautiful daughters.
  • Why do you love your job? I love my job because  I care about helping others and love seeing patients smiles transform!

Mindy

Treatment Coordinator

  • What is the weirdest thing you have ever eaten? The weirdest thing I have ever eaten was Octopus.
  • What are the things you’d spend with a billion dollars? I would start college funds for my grandchildren and travel.
  • What makes your day better? A phone call from my kids makes my day better.
  • Why do you love your job? I love seeing how excited the children are when they find out they are getting braces!

Mahsa

Orthodontic Assistant

  • If you were an orthodontic tool, which one would you be and why? I’d be the cheek retractor — not because I enjoy stretching people’s limits, but because I’m always trying to make people smile wider.
  • Hidden talent (or one you wish you had)? I’ve always wished I could play an instrument and sing — just sit down, vibe out, and let the music speak. There’s something magical about turning feelings into sound. Total dream energy.
  • Favorite part of working in our office (besides all the amazing smiles)? The connections. I love getting to know patients over time and being part of their smile journey from start to finish.
  • If you could swap jobs with anyone for a day, who would it be and why? A travel photographer! Just one day of wandering somewhere new, camera in hand, capturing stories through a lens. It’s the perfect mix of creativity and adventure.
  • Ultimate “orthodontic survival kit” item? A hair tie — because you can’t adjust wires with hair in your face. Simple, but essential!
  • Funniest or most memorable patient moment? A patient told me they were counting down the days until they could eat caramel apples again once their braces come off. I said, “Same! Just bring me one too, and we’ll celebrate together!”

Heather

Orthodontic Assistant

  • Orthodontic Survival Kit Must-Have: Scaler and director – because precision is everything!
  • Go-To Snack or Drink: Coffee is a must! I love me an upside-down iced caramel macchiato—it keeps me moving all day long.
  • Funniest Patient Moment: One time, a patient took the lid off the mouth rinse and drank from it! We were both in shock—I ended up letting her take the whole bottle home.
  • Favorite Part of Working Here:Getting to know our patients and their families. I love learning about who they are—it makes the job so much more rewarding.
  • Dream Job for a Day: Air vac nurse! I’ve always been curious about that fast-paced, high-impact role.

Whether she’s assisting with braces, cracking jokes, or sharing a laugh with a patient, Heather keeps the office both efficient and full of energy. Make sure to say hi the next time you’re in the chair—just don’t drink the mouth rinse!

Brenda

Front Desk Coordinator

  • What’s your hidden talent (or a talent you wish you had)? I wish I could sing! My sister always told me I couldn’t carry a tune — and honestly, she’s not wrong!
  • What is your ultimate “orthodontic survival kit” item — something you have to have during your shift? My glasses! I literally can’t see the computer without them, so they are a non-negotiable.
  • What’s your go-to snack or drink that gets you through the day? Coffee, for sure. I need my morning cup to get going!

Daniela

Orthodontic Assistant

  • If you were an orthodontic tool, which one would you be and why? I’d be a stainless steel wire — flexible, easy to shape, and always adapting. Whether it’s a new environment or learning something new, I adjust quickly and stay strong under pressure!
  • Hidden talent (or one you wish you had)? I can do a split! Not super useful in the clinic… but definitely fun to show off!
  • Favorite part of working in our office (besides seeing all the amazing smiles)? I truly enjoy getting to know so many different people. Everyone has a unique story, and I love connecting with patients beyond their braces journey.
  • If you could swap jobs with anyone for a day, who would it be and why? A coffee barista! I love coffee and making drinks for people — there’s something so satisfying about creating the perfect cup.
  • Your ultimate “orthodontic survival kit” item?Mint gum or an energy drink — one keeps me fresh, the other keeps me going!
  • Go-to snack or drink that gets you through the day? Alanís or coffee — always!