Excellent
Exceptional Care with a Human Touch – Grateful Beyond Words
My experience with Dr. Shapiro’s orthodontic team has been nothing short of extraordinary. What began as a routine treatment journey became unexpectedly complex when I developed allergic reactions to metal braces. But thanks to the exceptional care, dedication, and humanity of this team — especially Jessica, Tracie, and Dr. Shapiro — I felt truly seen, supported, and cared for every step of the way.
Jessica, my orthodontic nurse practitioner, has been an absolute rock throughout this entire process. From the initial installation of my metal braces to the countless adjustments and emergency calls for broken wires and brackets, she handled it all with skill, grace, and patience. When I began experiencing painful and persistent allergic reactions, Jessica not only recognized the severity of the situation but also worked tirelessly to help expedite the transition to Invisalign. She showed true compassion, witnessing my discomfort with understanding and empathy — never once letting me feel alone in the experience.
Jessica also deserves heartfelt thanks for accommodating my treatment with a personal touch, including honoring my special request to have a placeholder tooth added to my Invisalign trays to cover a broken tooth — the very issue that had started this journey. That thoughtful solution not only helped with aesthetics but also gave me back my confidence.
Tracie called me personally after receiving my email update that my symptoms were improving following the removal of the metal braces. Her warm congratulations and genuine excitement truly touched me and underscored the heart this team brings to their work. That kind of follow-up isn’t something you can teach — it’s the mark of people who truly care.
Dr. Shapiro, always present on the floor and gently overseeing it all with his warm, professional touch, leads the team with excellence and integrity. He creates an environment where patients are treated like family — not just names on a chart. This office isn’t just a place to “get orthodontic work done”; it’s a place where care is personal, and healing is holistic.
With all my heart, thank you Tracie, Jessica, and Dr. Shapiro. You’ve made a difficult journey bearable — and ultimately transformative. I recommend your practice without hesitation to anyone looking for more than just an orthodontist — but a team that truly walks with you.
My experience with Dr. Shapiro’s orthodontic team has been nothing short of extraordinary. What began as a routine treatment journey became unexpectedly complex when I developed allergic reactions to metal braces. But thanks to the exceptional care, dedication, and humanity of this team — especially Jessica, Tracie, and Dr. Shapiro — I felt truly seen, supported, and cared for every step of the way.
Jessica, my orthodontic nurse practitioner, has been an absolute rock throughout this entire process. From the initial installation of my metal braces to the countless adjustments and emergency calls for broken wires and brackets, she handled it all with skill, grace, and patience. When I began experiencing painful and persistent allergic reactions, Jessica not only recognized the severity of the situation but also worked tirelessly to help expedite the transition to Invisalign. She showed true compassion, witnessing my discomfort with understanding and empathy — never once letting me feel alone in the experience.
Jessica also deserves heartfelt thanks for accommodating my treatment with a personal touch, including honoring my special request to have a placeholder tooth added to my Invisalign trays to cover a broken tooth — the very issue that had started this journey. That thoughtful solution not only helped with aesthetics but also gave me back my confidence.
Tracie called me personally after receiving my email update that my symptoms were improving following the removal of the metal braces. Her warm congratulations and genuine excitement truly touched me and underscored the heart this team brings to their work. That kind of follow-up isn’t something you can teach — it’s the mark of people who truly care.
Dr. Shapiro, always present on the floor and gently overseeing it all with his warm, professional touch, leads the team with excellence and integrity. He creates an environment where patients are treated like family — not just names on a chart. This office isn’t just a place to “get orthodontic work done”; it’s a place where care is personal, and healing is holistic.
With all my heart, thank you Tracie, Jessica, and Dr. Shapiro. You’ve made a difficult journey bearable — and ultimately transformative. I recommend your practice without hesitation to anyone looking for more than just an orthodontist — but a team that truly walks with you.
I highly commend Dr. Shapiro and his team. From the moment you enter, the environment feels familiar and welcoming. The staff is not only polite but also well-versed in customer service. The children's play area is a nostalgic touch, reminiscent of years past. Approaching the consultation room, you're met with the soft hum of focused discussion among the technicians—assured and precise in their work, reflecting effective communication. This efficiency extends to record retrieval, with easy access to x-rays and thorough inspections. Back in the patient care area, Dr. Shapiro greets you from the comfort of what might be the most comfortable chair ever. Like catching up with an old friend, he listens attentively while his staff assists, engaging in gentle conversation that makes understanding and following the recommended steps straightforward. I deeply appreciate their long-standing commitment to the community and hope they continue to provide exceptional care for generations. In my experience, this is the most refined and reasonably priced orthodontist available.
Response from the owner:Thank you so much for your thoughtful and generous words. We’re truly honored by your kind review and are grateful for the opportunity to care for you and your family. Creating a welcoming, efficient, and compassionate environment is at the heart of what we do, and it means the world to know that those efforts are felt and appreciated.
We’re especially glad that the nostalgic touches and our team's communication made your visit a positive one—from the front desk to the consultation and care areas. Dr. Shapiro and the entire team are deeply committed to our community, and feedback like yours encourages us to continue providing the high level of service and care you described.
Thank you again for placing your trust in us. We look forward to serving you and your family for many years to come!
My son has been a patient of Dr. Shapiro’s for four years. The staff is knowledgeable and friendly. Dr. Shapiro has done a remarkable job! Would highly recommend!!
Response from the owner:We love to hear that we are doing a remarkable job. Thanks for the 5-star review!
Dr Shapiro was the only orthodontist of the four we did initial visits with that caught the fact my son was missing a permanent tooth within seconds of the appointment. Dr Shapiro made sure to incorporate that into our son’s orthodontics plan. All the other orthodontist’s didn’t even notice and our son would have had a crooked smile. We are so thankful he notices EVERYTHING.
Response from the owner:Thanks Crystal. Many don’t know but before Dr. Shapiro was an Orthodontist he was a dentist for 10 years, so his wisdom as a dentist has truly made him a wonderful Orthodontist! He loves taking care of his patients!
Everyone is so friend and very helpful. They make you feel super comfortable. Everyone always has a welcoming, personality and beautiful, bright smiles
Response from the owner:Thank you Crystal. We are so happy you love coming to the office!
We just had a consultation with Dr. Shapiro for our daughter. We will definitely be continuing with her care here! Top notch care from the entire team! They were very knowledgeable and friendly. Thank you all so very much! You put Abbie's mind at ease!
Response from the owner:Hi Sarah- We are so happy your daughter will be a part of the #OSSTL family! Looking forward to seeing Abbie and her next visit!
very prompt, thorough, and friendly experience. All options for treatment were explained well and clearly.
Response from the owner:Thank you for the kind review. We hope we’re able to explain everything to you. If you have any questions, please don’t hesitate to reach back out to us. 😃
What an amazing experience! Dr Shapiro and his team are top notch. Highly recommended!
Response from the owner:Thanks Rusty. We really appreciate your great review! 😃
Dr Shapiro and Staff were on it! Now I get their 5 star rating!
Response from the owner:Wow, you sure do know how to make us feel special! Thank you Cindy for the 5-star review!!
I absolutely love the team at Orthodontic specialist my son Kayden has been having a wonderful experience with his braces
Response from the owner:Kayden is an absolute joy! We are so glad he is enjoying his braces journey!
This team is awesome. Very friendly and accommodating! I started as a transfer patient and now I am a returning patient. I would recommend!
Response from the owner:We love to hear this!! Thank you for trusting us with your orthodontic treatment!!
My wife had a loose permanent retainer. We made a new patient appointment within two days. We were seen right away and the retainer was re-cemented . Great job!
Response from the owner:Thank you! We are so glad we were able to help your wife! 😀
Very professional and comforting staff! Knowledgeable, all my questions were answered.
Response from the owner:Thank you! Please let us know if you have any other questions!
Very polite and welcoming employees. Everyone treats you like family
Response from the owner:We do feel our patients are family! ❤️
Dr. Shapiro and his team are wonderful to work with. My daughter has had a lovely experience.
Response from the owner:We are so happy that your daughter is enjoying her experience! We know she will be happy with her smile!!!
The office is easy to find , it’s peaceful for such a busy place . Dr Shapiro is so efficient and clearly knowledgeable. His nurse that took my exrays and pictures was gentle and kind . They have all the latest picture takers . No longer having to bite down on cards held in your mouth for photos .
I was in and out in record time and I would recommend Dr Shapiro for braces . He clearly knows his stuff.
I was in and out in record time and I would recommend Dr Shapiro for braces . He clearly knows his stuff.
Response from the owner:Thanks Emily! We work towards making sure all our patients are happy with every visit. WE also love our new scanner!! It makes it so much efficient for the patients!! Thank you for the great review!!
Prompt and compassionate care from Dr Shapiro and all staff I was in contact with. First visit there after a traumatic accident and they put me at ease with their positive attitude. Even all the patients in the comfortable waiting area seemed happy.
Response from the owner:Thank you Paul. We are so happy you chose us to help you have your accident! We are always here to help!!
They have been absolutely wonderful. My son(braces) and I(invisalign) both used them. They are great with getting you in for an appointment, techs are so sweet and will answer any questions you might have.
Response from the owner:Hi Lauren- We appreciate your 5-star review and so happy that your son and you are happy with your treatment! We love making our patients smile!!
They're awesome here. Very professional and knowledgeable at what they do.
Response from the owner:Thanks Jasmine!! We love seeing you in the office!!
Great office! Everyone is always friendly & on time.
Response from the owner:Thank you Kristy!!
Quick and easy process, very efficient. Everyone is polite and to the point
Response from the owner:Thank you for the great review!!!
Wonderful experience, they talked me through my process & made sure i was comfortable with my decision. I look forward to my 2 year braces journey I’ve been waiting on all my life !
Response from the owner:We are excited for your journey with OSSTL! If you have any questions about any steps during your treatment, please let us know!
Great company with great customer service. Everyone is so helpful and friendly.
Response from the owner:Thanks Sequita!
Very friendly
Response from the owner:Thanks Madeleine for the 5-star review.
Every experience that I've had through my braces journey has been great. I highly recommend Dr. Shapiro and his wonderful staff, especially Jessica.
Response from the owner:We love that you have enjoyed your journey with OSSTL! Our assistants are great! Jessica is awesome!! 🙂
